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Little Stories jewelry| Belgium | info@littlestoriesjewelry.com
 ® 2018 www.littlestoriesjewelry.com. All rights reserved.

Jewelry is a way of keeping memories alive...

 

FAQ

 

Q: Do you deliver internationally?
A: Yes, we send our international orders via UPS and national orders via Bpost.

Please be aware of time needed to create your jewelry first, for the jewelry without diamonds it takes up to 3-5 days, with diamonds up to 7. 

Delivery is free for Belgium, 8 euro insured post for the Netherlands and Luxembourg, 15 euro insured post for the rest of Europe and 30 euro for the rest of the world. The delivery time (after your order is finished) depends on the carrier to the final destination, for Belgium it is 1-3 days, 3-5 days for the rest of Benelux, 5-7 days for other countries in Europe and up to 14-16 days worldwide.

 

Q: Can I use my credit card safely on your website?
A: You can make your purchases totally securely on our website.  We use a Secure Socket Layer certificate, which ensures that every transaction is handled securely. You can also pay by Paypal, or choose offline by making order and pay via bank transfer. We send you all the details.

 

Q: What forms of payment do you accept?
A: Currently, we accept Visa, MasterCard, Paypal for all orders. You can also choose offline by making order and pay via bank transfer.

 

Q: Can I get my order delivered faster?
A: You can chat with us when you need it urgently and we will find the way to help you.

 

Q: What is the guarantee?
A: Each jewel comes with a complete guarantee. If something should happen to your jewel, we will carry out the necessary repair.

 

Q: Is everything made of real gold?
A: Yes, each jewel is made of 14k solid gold. You can choose out of 3 colors gold : White, Yellow and Rose. We don’t use  silver or other metals.

 

Q: What are the stones?
A: We use only real diamonds, acquired at Antwerp Diamond center. We include a Little stories certificate in every purchase. You can choose out of 3 diamond colors : white, black or cognac (light brown).

 

Q: Which cord do you use?
A: We use high quality cord, made in Germany. Our cord is resistant to sunlight, water, UV, you can wear it all the time. We provide lifetime guarantee for all our cords.

 

Q: Can I change the cord? If I want another color?
A: Yes, sure ! You send us your jewelry by secured post and we do the rest. You can find this option on our website, with or without the option of polishing your gold initials.

 

Q: How will I know when my order has been dispatched?
A: The moment your order is dispatched, we will send you an e-mail confirmation with your tracking information. Don’t forget to check your junk mail folder.

 

Q: Can I return or exchange my item?
A: We’re confident that you will be completely satisfied with your purchase on www.littlestoriesjewelry.com. We cannot accept cancellations or returns of personalized items because they are made specially for you and are customized. Therefore, all personalized items are a definitive sale.

 

Q: What should I do if I’ve ordered the wrong size?
A: Normally we chat with every buyer personally to know exactly what they want, but also if the jewelry is of wrong size, we always can adjust it. We do take care of our customers.

 

 

Q: Can I buy the jewelry offline?
A: Yes, you can place your order of our jewelry by one of our trusted dealers or by our charming Brand Ambassador Véronique de Kock. You can find all the information on the page Store Locations or Brand Ambassador page.

 

 

For more information or help at any time, please send an email to (info@littlestoriesjewelry.com)

Or contact us via contact page. We speak Dutch, French, English.